We Handle the Details
From transportation and accommodations to special requests and trusted local partners, Louisville Guest Services takes care of the details around your stay so you can focus on why you came.
Everything around your trip, handled.
Five ways we support the trip, event or experience, tap any to jump ahead.
Move through the state with confidence.
Private, professional and always on your schedule, from the airport to the last pour of the night.
- Airport Transfers
- Private Chauffeured Transportation
- Event Transportation
- Group Transportation
- Bourbon & Horse Country Transportation
- Day-of Transportation Coordination
We help you find and coordinate the right stay.
A local team that knows the rooms, the homes and the hosts worth your time, and handles the details around them.
- Hotels, private homes and group accommodations
- Local recommendations based on your trip, not an algorithm
- Reservations, arrival details and special requests coordinated for you
Downtown & Whiskey Row
Hand-picked properties we book often. Request one and your concierge confirms the specific hotel or home.
Downtown / Whiskey RowA polished four-star tower steps from the bourbon bars, arena and riverfront.
King Luxury Room
Fourth Street / Theater DistrictA storied downtown landmark with grand interiors, steps from dining and the arena.
Historic King
NuLu / East MarketNighttime activity, daytime shopping and lots of coffee shops and dining, right in the gallery district.
Deluxe City-View
The service that ties everything together.
From a warm head start to a right-hand at your side all day, pick the level that fits your trip.
ComplimentaryComplimentary Concierge
A genuine head start from a local who knows Kentucky, on the house.
- Insider recommendations on distilleries, tables and local favorites.
- A real, personal reply, never a call center.
- The friendly nudge in the right direction before you arrive.
By QuotePrivate Concierge
Your own concierge to plan the details and open doors you can't Google.
- Custom planning, reservations and hard-to-book access.
- One dedicated point of contact who knows your whole trip.
- On-call support while you're in town, by phone or text.
Full DayFull-Day Private Concierge
A personal right-hand with you all day, so every hour runs effortlessly.
- Up to 10 hours of dedicated, in-person concierge support.
- Reservations, transportation and surprises handled in real time.
- The seamless, white-glove day you pictured, start to finish.
PackagesConcierge Packages
Signature occasion packages and celebration tiers, ready to start from.
- Curated packages for Derby, bourbon, golf and groups.
- Celebration and occasion planning, handled start to finish.
- A ready starting point you can make your own.
Enhance any package.
Tick the extras you'd like and we'll fold them into your request. Prices are starting points; your concierge confirms the final quote.
When your plans require another professional,
we know who to bring in.
You stay with one point of contact. We coordinate the trusted people behind the scenes.
Before, during and beyond.
From the first bit of planning until long after you leave, we look after the details, big and small, so you can focus on why you came.
Before You Arrive
Reservations, deliveries and preparation, anything you'd like waiting for you.
While You're Here
Transportation, recommendations and a right-hand at your side as the days unfold.
When Plans Change
Problem solving, adjustments and last-minute needs, handled quickly. Call us. We'll know where to start.
Why work with us instead of doing it yourself.
The difference is who you know. We work within the city every day, so the answers come faster and the doors open easier.
Local Relationships
The people and places we trust are people we actually know.
Current Knowledge
We know what is opening, what is booked, what has changed and what is worth your time.
Personal Access
Your experience is handled by a person, not a generic booking system.
Special Attention
We take the time to understand what matters most to you.
Need Something Else?
Tell us what you're planning and what you need help with. We'll take it from there.